Privacy Policy — 299bet Data Protection

299bet is committed to protecting the privacy and personal data of every individual who accesses or uses our platform. This Privacy Policy sets out the principles and practices that govern how 299bet collects, processes, stores, shares, and protects your personal information in connection with the services offered at 299bet.vu.

This policy applies to all players, visitors, and registered account holders based in Bangladesh and internationally. By using the 299bet platform — whether to browse content, register an account, deposit funds, place bets, or interact with customer support — you agree to the collection and use of your information as described herein.

We take our obligations under applicable data protection principles seriously. 299bet processes personal data only for clearly defined, legitimate purposes and retains that data for no longer than is reasonably necessary to fulfil those purposes or comply with legal obligations.

This policy should be read alongside the 299bet Terms & Conditions and Responsible Gaming policy, both of which form part of the broader framework governing your use of the 299bet platform.

299bet collects personal data in several ways: directly from you when you register or use our services, automatically when you interact with our platform, and in limited cases from third-party sources used for identity verification and fraud prevention. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Residential address (including city, division, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copy of government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official letter dated within three months)
• Proof of payment method ownership (mobile banking screenshot, bank statement, or card image)
• Source-of-funds documentation where required by enhanced due diligence procedures

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (mobile wallet number, masked card number, bank account details)
• Transaction amounts denominated in BDT (৳)
• Bonus and promotional claim history

2.4 Gaming Activity Data

• Bet history, game session records, and wagering activity
• Casino game results and sports betting selections
• Account balance history
• Responsible gaming limit settings and self-exclusion records

2.5 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and clickstream data
• Referral source (how you arrived at the 299bet platform)
• Cookie identifiers (see Section 7 for full cookie details)

2.6 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from 299bet
• Feedback, complaints, and dispute records

299bet processes your personal data for the following clearly defined purposes:

299bet will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

299bet processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to enter into or perform our contract with you — specifically, to provide the gaming and betting services you have registered for, process your transactions, and manage your account.
• Legal obligation: Processing is required to comply with our legal obligations, including KYC and anti-money-laundering (AML) requirements, age verification, and record-keeping mandated by applicable law.
• Legitimate interests: Processing is carried out in pursuance of the legitimate interests of 299bet, including fraud detection, platform security, abuse prevention, and improving the quality of our services — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent — for example, for sending marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5.1 299bet does not sell, rent, or otherwise trade your personal data to third-party advertisers or unrelated commercial entities under any circumstances.

5.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm the identity of Players prior to enabling withdrawal privileges.
• Fraud prevention services: Industry-standard fraud detection and anti-money-laundering screening tools that help protect the platform and its players from financial crime.
• Technology and hosting providers: Cloud infrastructure and platform hosting partners who process data solely on our instructions and are contractually bound to maintain appropriate security measures.
• Customer support platforms: Live chat and support ticketing tools used to manage player enquiries, complaints, and responsible gaming requests.
• Analytics providers: Platform performance and session analytics tools used in anonymised or aggregated form to understand how the 299bet platform is used and to improve user experience.
• Regulatory and law enforcement authorities: Where 299bet is legally required to disclose personal data to comply with a court order, regulatory investigation, or statutory reporting obligation.

5.3 All third-party service providers engaged by 299bet are required to process personal data only for the specific purpose for which it was shared and to maintain security standards consistent with our own obligations under this Privacy Policy.

5.4 In the event that 299bet undergoes a business restructuring, merger, or acquisition, personal data held by 299bet may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy protections applicable to their data in the new structure.

6.1 299bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as may be required or permitted by applicable law.

6.2 As a general guide, the following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period of five years following account closure, to satisfy legal record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years following the end of the business relationship, in accordance with standard AML compliance requirements.
• Financial transaction records: Retained for a minimum of five years to support audit, dispute resolution, and regulatory reporting needs.
• Gaming activity logs: Retained for a minimum of three years from the date of the relevant session or wager.
• Customer support records: Retained for three years following the resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained for the duration of your marketing opt-in plus three years following withdrawal of consent.
• Technical and usage data: Anonymised or deleted on a rolling 13-month cycle in line with standard analytics retention practices.

6.3 When personal data is no longer required and the applicable retention period has elapsed, 299bet will securely delete or anonymise that data in a manner that prevents reconstruction or identification.

7.1 The 299bet platform uses cookies — small text files placed on your device — to enable essential platform functionality, maintain session state, and gather anonymised analytics data. We do not use third-party advertising or behavioural tracking cookies.

7.2 The cookies used on the 299bet platform fall into the following categories:

7.3 Strictly necessary cookies cannot be disabled as they are essential to the operation of the 299bet platform. Functional and analytics cookies may be declined by adjusting your browser settings, although doing so may impair certain features of the platform.

7.4 299bet does not currently use cookies from social media platforms, advertising networks, or any third-party marketing technology providers.

8.1 Subject to applicable law, you have the following rights in relation to the personal data that 299bet holds about you:

• Right of access: You may request a copy of the personal data 299bet holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: In certain circumstances, you may request that we restrict our processing of your personal data while a correction or objection request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of our legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty.

8.2 To exercise any of the above rights, please contact the 299bet support team via the live chat function on the platform or by emailing [email protected]. Please note that email addresses must be treated as plain text contact information and not as a clickable link.

8.3 299bet will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with notification to the requester.

8.4 We may require you to verify your identity before fulfilling a data rights request, to protect against unauthorised disclosure of personal data to third parties.

9.1 The 299bet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

9.2 As part of our registration process, all prospective players are required to confirm that they are at least 18 years of age. Where there is reasonable suspicion that an account has been registered by or is being used by an individual under 18, 299bet will immediately suspend that account and initiate age verification procedures.

9.3 If you are a parent or guardian and believe that your child has provided personal information to 299bet without your consent, please contact our support team immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, to delete any such data and close the relevant account.

9.4 299bet strongly supports the use of parental control software to prevent underage access to online gambling platforms. Resources and guidance on available tools are provided on our Responsible Gaming page.

10.1 299bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 299bet platform;
• Encrypted storage of all sensitive personal and financial data at rest;
• Role-based access controls ensuring that only authorised 299bet personnel can access personal data, and only to the extent necessary for their specific role;
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised account access;
• Regular internal security reviews and vulnerability assessments of the 299bet platform;
• Incident response procedures to detect, contain, and remediate any data security incidents in a timely manner.

10.2 Notwithstanding the above measures, no internet-based platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your 299bet account and to notify our support team immediately if you suspect any unauthorised access to your account.

10.3 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 299bet will take prompt action to contain the breach and will notify affected individuals in accordance with its legal obligations.

11.1 The 299bet platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). While these parties are engaged to deliver specific services in connection with the 299bet platform, each maintains its own independent privacy policy governing the data it collects and processes.

11.2 299bet is not responsible for the privacy practices of third-party providers. We encourage all Players to review the privacy policies of any external service provider with whom they share personal information.

11.3 Links to third-party websites or platforms that may appear in 299bet promotional content or game thumbnails are provided for convenience only. 299bet has no control over the content or data practices of those external sites and accepts no responsibility for them.

12.1 299bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The effective date shown at the top of this page will be updated whenever a material change is made.

12.2 Where changes to this Privacy Policy are material — meaning they significantly affect the way we use your personal data or the rights available to you — 299bet will provide prominent notice on the platform at the time of the change. In certain cases, we may seek your fresh consent where required by applicable law.

12.3 We encourage all Players to review this Privacy Policy periodically to remain informed about how 299bet protects and uses personal data. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299bet processes your personal data, please do not hesitate to get in touch with our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 299bet platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.

13.2 When submitting a privacy enquiry, please include your registered account username (do not include your password) and a clear description of your request so that we can locate your records and respond efficiently.

13.3 299bet takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may escalate the matter through the dispute resolution process outlined in the 299bet Terms & Conditions.