At 299bet, we believe that gambling should be an enjoyable form of entertainment — nothing more. We are committed to helping every player in Bangladesh make informed, healthy choices and to providing the tools needed to keep gaming safe, controlled, and fun.
These are the core responsible gaming principles that 299bet applies across every aspect of its platform — from account creation to daily gameplay.
299bet requires all players to confirm they are aged 18 or above at registration. Identity documents are verified before withdrawal privileges are granted, ensuring our platform is never accessible to minors.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the new amount becomes active.
Set a maximum session duration for each visit. When your time limit is reached, 299bet will automatically log you out, giving you a natural break and preventing extended unplanned play sessions.
If you feel you need a more significant break, 299bet's self-exclusion tool allows you to suspend your account for 1 week, 1 month, 6 months, 1 year, or permanently. During any exclusion period, you will not be able to log in or receive marketing communications.
Enable on-screen reminders at intervals of your choice — every 30 minutes, 1 hour, or 2 hours. These pop-up notifications display your session duration and net gaming balance, helping you stay aware of time and spend.
Our responsible gaming support staff are available 24/7 via live chat on the 299bet platform. They are trained to assist players who may be experiencing difficulties and can activate protective measures on your account immediately upon request.
Gambling is entertainment, but for a small number of people it can become problematic. Recognising the early warning signs is the first and most important step toward getting help.
If you recognise three or more of the following signs in yourself or someone you know, it may be time to take a break or seek professional support.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact our support team or a professional helpline.
If you answered "yes" to two or more questions, please reach out to our 24/7 support team via live chat or email immediately. Your wellbeing always comes first.
Every 299bet account comes equipped with a full suite of responsible gaming tools. Access them at any time from your account settings panel — no waiting period required to activate protective limits.
Set the maximum amount you can deposit per day, week, or month. Limit reductions take effect instantly; increases require a 24-hour review period.
Cap the total amount you are willing to lose in a defined period. Once your loss limit is reached, further wagers are blocked until the period resets.
Control the maximum stake allowed per individual bet or spin. This helps prevent impulsive large wagers during emotionally charged sessions.
Take a short break from 299bet for 24 hours, 48 hours, or up to 7 days without formally self-excluding. Your account resumes automatically after the period ends.
Suspend your account for a fixed period of 1 week to 1 year, or permanently. Self-exclusion cannot be reversed before it expires — this is intentional.
Opt out of all promotional communications at any time. During self-exclusion, all bonus and promotional emails are automatically suppressed.
View real-time data on your session length and cumulative time spent on the platform this week, helping you maintain a healthy balance.
Download a detailed statement of your deposits, withdrawals, wins, and losses for any selected date range. Full financial transparency, always.
The following illustrates how a player's deposit limit tracker might appear inside the 299bet account dashboard. Limits are always shown in BDT (৳).
Limits reset at midnight Bangladesh Standard Time (BST, UTC+6) on the applicable day.
The 299bet platform is strictly for adults aged 18 and above. We take our obligation to prevent underage access seriously and encourage all account holders who share a device or household to use available parental control solutions.
If you believe a minor has accessed or created a 299bet account, please contact our support team at immediately. We will investigate and take action within 24 hours.
The following freely available tools can help restrict access to gambling websites on shared devices. 299bet strongly recommends their use in any household where minors may have access to internet-connected devices.
If gambling is no longer fun and is causing stress, financial hardship, or relationship difficulties, help is available. Reach out to the 299bet support team or one of the independent organisations listed below — all support is confidential.
Contact our trained responsible gaming team directly through the live chat feature on the 299bet platform. Available 24 hours a day, 7 days a week.
Send a message to our responsible gaming team at . We aim to respond to all welfare-related enquiries within 2 business hours.
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Free and confidential online resources available.
A peer support fellowship for individuals who wish to stop gambling. International online meetings are accessible to players based in Bangladesh and across South Asia.
Important: 299bet's responsible gaming team can activate account protections instantly upon request — no documentation required. Simply contact us via live chat and state that you wish to set a deposit limit, take a cool-off period, or self-exclude. We will action your request immediately and follow up in writing to confirm the measures applied to your account.
Responsible gaming is at the heart of everything we do at 299bet. When you play within your means, set your limits, and stay informed, gambling remains what it should be — an enjoyable form of entertainment. Log in to your account to review your current limits, or explore our games and sports markets when you are ready to play responsibly.
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